Information

About Us Baby Sleeping Bags are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Baby Sleeping Bags/ Baby Sleep Shop Unit 12 Glenmore Centre Sandleheath Industrial Estate Hampshire SP6 1TE United Kingdom Phone: 01425 656060 Email: orders@baby-sleeping-bags.com Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Shipping And Handling Shipping And Handling Postage will be added automatically when applicable. Our standard charge is £3.95 per order for UK residents. We usually use First Class Post but on heavier parcels we may send using Standard Parcel Service. Overseas shipping will be calculated automatically during checkout. Please note that there is a 2kg limit per order on overseas shipping. Delivery Schedule Delivery Schedule We will try our best to send orders out withing 24 hours of receiving the order, however we are a small, family-run business and occasionally we may not manage to achieve this. We usually use First Class, however some orders may be sent by Standard Parcel Service. Back Orders Back Orders We strive to maintain all our items in stock (unlike some stores) However, if your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges Tax Charges We are not currently VAT regsitered so all VAT has already been paid by us. Credit Card Security Credit Card Security All credit and debit card transactions are carried out by either HSBC Secure ePayments or Paypal who are both dedicated 3rd party payment processing service with 128bit SSL encryption for ultimate security. PLEASE CHOOSE PAYMENT METHOD AT CHECKOUT. Guarantee All our products are of the highest quality and checked before despatch. If, however, you are not 100% happy with your purchase you may return it to us within 7 days from receipt of goods for a refund or an exchange. Please see our Returns Policy (below) for full details. All electrical items (Monitors, Night Lights etc.) carry a full 12 months manufacturers warranty. Just return defective items to us and we will replace the items. Your statutory rights are not affected. Reaching Us Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01425 656060 (International +44 01425 656060) or write to us at Baby Sleep Shop Unit 12 Glenmore Centre Sandleheath Industrial Estate Hampshire SP6 1TE United Kingdom Privacy Policy Privacy Policy babysleepshop.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Returns Policy All our products are of the highest quality and checked before despatch. If, however, you are not 100% happy with your purchase you may return it to us within 7 days from receipt of goods for a refund or an exchange. Please see below for full details. Goods returned policy. Because you are buying the Goods by mail order, you may have a right of cancellation. If you do, (and only if you do), these are the terms which apply: You must tell us you wish to cancel within 7 days of your receipt of the Goods; In any event, you may not cancel orders for specially commissioned or personalised goods; The Goods must be returned to us within 21 days of your telling us you wish to cancel, with both goods and all packaging in their original condition; securely wrapped; including our delivery slip; at your risk and cost. After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt; If you do not return the Goods to us, you are still liable to us for the cost. We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you. FOR FURTHER INFORMATION:-Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Powered by Actinic Ecommerce Software Shopping Cart Solutions

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